Privacy Policy

1. Who we are

Bitdocs IT Consulting - FZCO (“BitDocs IT Consulting", "we", "us", "our") is an IT consulting company operating from Dubai, United Arab Emirates. We design and implement AI, software, and integration solutions for businesses and ventures.

Contact:
Email: hello@bitdocs.co
Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates

2. What data we collect

We collect only the information we need to respond to enquiries, deliver services, and improve our website:

• Contact details — name, email address, phone number, company name, and job title when you fill out forms or request a proposal.
• Project information — business requirements, budget, timeline, and technical context shared through our wizard or direct conversations.
• Technical data — IP address, browser type, operating system, and pages visited, collected via server logs and standard analytics tools.
• Cookies — small text files used to remember preferences and understand how visitors interact with the site.

3. How we use your data

We use your personal data to:

• Reply to enquiries and provide project estimates or proposals.
• Deliver the consulting, engineering, and support services we have agreed.
• Improve our website, tools, and user experience.
• Comply with legal and accounting obligations in the UAE.
• Send occasional updates about our services, where you have opted in.

4. Legal basis

We process data on the basis of legitimate business interests, contractual necessity, and compliance with applicable UAE regulations. For marketing communications, we rely on your consent, which you can withdraw at any time.

5. How we share your data

We do not sell personal data. We share it only with trusted service providers who help us run our business (hosting, email, analytics, payment processing) and who are bound by confidentiality obligations. We may also disclose data if required by law or to protect our rights.

6. International transfers

Some of our providers operate outside the United Arab Emirates. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, consistent with UAE data protection expectations.

7. Data retention

We keep your personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Project-related data is typically retained for the duration of the engagement plus up to seven years.

8. Your rights

You may ask us to access, correct, update, restrict, or delete your personal data. You may also object to processing or request a copy of data you provided. To exercise these rights, contact us at hello@bitdocs.co.

9. Security

We implement reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. No online service is completely secure, and we encourage you to use strong passwords and report suspicious activity.

10. Cookies and analytics

Our website uses cookies and similar technologies to improve performance and understand traffic. You can control cookies through your browser settings. Analytics data is collected in aggregated form and is not used to identify individual users.

11. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and recommend reviewing their policies before submitting personal data.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date. Continued use of the website after changes means you accept the revised policy.

13. Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact us at hello@bitdocs.co or at the address above.